Shipping and Processing
Processing
All orders are processed within 1 to 3 business days (except on weekends and holidays) after receiving your order confirmation email.
You will receive an email notification when your order has shipped.
We ship via USPS Ground Advantage (2-9 days & $100 insurance)
Please use a USPS verified address
We are not responsible for lost or stolen packages. Or delays caused by USPS or acts of nature.
If you think your package is lost or stolen you must file a claim with USPS. You can do so online or at your local post office. There are no replacements for lost or stolen packages.
There are no refunds or replacements for wrong addresses.
International Shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available after receiving your shipping confirmation.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please make sure that you can receive packages at your P.O. Box before placing your order.
Lost or Damaged Packages
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis but will try our best to work towards a satisfactory solution.
Responsibility for lost or stolen packages will pass to the customer upon our delivery to the carrier. We will offer any assistance we can to help with this matter.
If you have any further questions, please don't hesitate to contact us at [email protected]